Our purpose is to guarantee your full satisfaction. All our products are handmade at our own factory Bengkel Baju in Bali which performing final quality control at all stages and have been thoroughly checked prior to shipping. If, for any reason whatsoever, you are not satisfied with your order due to a manufacturing fault or inaccurate size, you may exercise your right to exchange purchased products within fourteen (14) days from the date on which you received them from treclothing.com. You can ship your returns to us with a shipping service of your choice on your own expense and the return shipping will be free of cost. Product exchange is subject to stock availability.
If the item that you wish to exchange is out of stock, you can choose to exchange any other item. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply.
The goods are your responsibility until it reaches our warehouse. Please make sure its packed up properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We're not responsible for any items that are returned to us by mistake.
We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 21 days of invoiced date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
If we receive your package more than 14 days, we have the authority to cancel your product exchange.
We only accept return and exchange, which products have not been used, worn, washed, modified or damaged and the identification tag is still attached to the products.
STRICTLY NO exchange for items such as Flat Price, Mark Down, and Stock Clearance items.
STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of returned items.